Frequently asked questions
Christmas 2023
We will be closed for the festive season from Friday, December 22nd and will reopen on Thursday, January 4th. All orders placed during this period will be dispatched on Thursday, January 4th.
Where are your products made?
All of our products are handmade in our custom built manufacturing studio. The Hawthorn Handmade Skincare Studio is located on our family farm in county Mayo in the west of Ireland.
What kind of a farm do you live on?
Due to the sensitive biodiversity of the area, we practice low impact farming. This means that we interfere as little as possible with the land, allowing our small herd of cattle to do the work for us. They graze on a variety of sweet grasses allowing the the wildflowers to flourish. Our cows generally calf in spring and their offspring are weaned in the autumn. These ‘weanlings’ are sold to other farmers the following autumn, but sometimes we might keep a heifer ‘for the lanes’. This means that she will be let up to have calves of her own when the time is right. You can learn more about farming and nature here.
Can I visit your studio?
We sometimes run events in our studio, sign up to our newsletter and follow us on social media to hear when they are happening. If you would like to collect your order directly from us, select the ‘pickup’ option at the checkout and be sure to add your mobile number so we can let you know when your order is ready.
I have allergies, can I use your products?
We recommend using a small amount of product for 24 hours to check for any reactions, as even the mildest natural ingredients can cause sensitisation in certain people. If you know of an ingredient to which you are particularly allergic, please review the product ingredients before deciding to make a purchase. Our Skincare Discovery Kit contains travel size versions of some of our most popular products and is great way to test products.
Are your products vegan friendly + cruelty free?
Our Lip Balm contains beeswax, but all other products are suitable for vegans and we can assure you that none of our products or their ingredients have been tested on animals.
How much does shipping cost?
We offer Free Standard Shipping (2 - 4 Working Days) in Ireland on all orders over €65. Our shipping costs €6 in Ireland, €10 for the UK + Europe and €18 for all other countries. Check out our shipping page here for further information.
How can I pay for my order?
Payments must be made online at the time of placing your order. We accept all major credit cards, Visa, Mastercard, American Express and Maestro, as well as ApplePay. All transactions are processed using Stripe, which offers exceptionally high levels of physical and online security. Product prices are inclusive of local taxes.
Are the product containers recyclable?
Yes, our product containers are 100% recyclable. They are either made from amber glass or aluminium, of which both materials are infinitely recyclable.
Where can I have a treatment with Hawthorn Handmade Skincare products?
Our stockist Ború Health and Beauty offers luxurious treatments using our products. Located in the beautiful heritage town of Killaloe, you can book your treatment here or get in touch with Joanne and her team for more information here.