What information do you collect & how do you collect it?

When you visit us, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the us, and information about how you interact with the our website. We refer to this automatically collected information as “Device Information.” We collect this information using the following technologies:

• “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier.

• “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

• “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

How do you use this information?

We use the relevant personal information described above (including your name, address and payment details) to process and deliver your order, add payments or refunds and to notify you of the status of your order. We may also use it to provide Customer Support. If you contact our Customer Service (or vice versa), we will use your identification information as provided by you, to identify you and other personal information such as your order information and contact history to process your request and provide you with the best service possible. We'll use your personal information to keep a record of when and why you contact us and to keep your contact details up-to-date. We use your personal information to help us analyse and understand how you use our products and services, to develop more interesting and relevant products and services, to improve our website and our customer service offering to you, as well as to personalise the products and services we offer you. If you consent, we will use your information to notify you of products or special offers that may be of interest to you. We will send direct marketing communications to you via the channel you choose, such as email or Social Media. We ask for your consent, where required by applicable law, in order to use the contact details, you have provided to us to send personalised marketing or retargeting communications. Your consent to us to notify you of products and services in this manner can be withdrawn by you at any time via the "Opt out" option that will form part of each of our communications with you.

Payment Data

The payment information you provide when purchasing on our website is handled by a third party chosen by us for best services and full PCI compliance. Please note that when you pay by credit card, the payment processing company (Stripe Payments - www.stripe.com) has certain practices for full PCI compliance, and for security reasons they will also keep the card number for handling effectively possible problems regarding card payments (fraud analysis, debiting, crediting, cancelling). Stripe is certified to the highest industry standards and has obtained regulatory licenses around the world. For further information, please refer to Stripe website (www.stripe.com).

Get in touch

When you place an order with us, we will maintain your Order Information for our records unless and until you ask us to delete this information. We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. If you have questions, please contact us by e-mail at hello@hawthornhandmadeskincare.com.